Author

Iqbal Kaur

Co-founder and Head of Decision Science at iCustomer, with 25 years in decision science across GE, Target, Lowe's, and Nike.

Articles by Iqbal Kaur

Causal Decisioning

The Marketing Harness

Where causal decisions actually get executed.

Iqbal Kaur 3 min
Causal Decisioning

Decisioning-Centric vs. Model-Centric AI

The real capital race in enterprise growth.

Iqbal Kaur 3 min
Causal Decisioning

What Is Warehouse-Native Decisioning?

Decisioning where the data lives: composable, SQL-native, real-time.

Iqbal Kaur 3 min
Causal Decisioning

Multi-Armed Bandits vs. A/B Testing

Why even the smartest companies still choose the worse option.

Iqbal Kaur 3 min
Causal Decisioning

Why AI Decisioning Systems Fail

Cold start, the boomerang effect, and local maxima: why AI decisioning is still in its infancy.

Iqbal Kaur 3 min
Causal Decisioning

Causal Inference for Customer Retention

Put the uncertainty in the right place: tighten effects, not forecasts.

Iqbal Kaur 3 min
Causal Decisioning

Predictive vs. Causal Decisioning

The Correlation Trap: why doubling down on high-LTV customers quietly destroys value.

Iqbal Kaur 3 min
Causal Decisioning

From Correlation to Causation

How causal decision science compounds growth, and why the correlation era never could.

Iqbal Kaur 2 min