Author

Iqbal Kaur

Co-founder and Head of Decision Science at iCustomer, with 25 years in decision science across GE, Target, Lowe's, and Nike.

Articles by Iqbal Kaur

Causal Decisioning

Causal Inference for Customer Retention

Put the uncertainty in the right place: tighten effects, not forecasts.

Iqbal Kaur 3 min read
Causal Decisioning

Predictive vs. Causal Decisioning

The Correlation Trap: why doubling down on high-LTV customers quietly destroys value.

Iqbal Kaur 3 min read
Causal Decisioning

From Correlation to Causation

How causal decision science compounds growth, and why the correlation era never could.

Iqbal Kaur 2 min read