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There's a pattern that repeats itself every decade in this industry. A new category of software or technology arrives promising to make marketers more powerful. Instead, it makes them more dependent. The tool becomes the job. The stack becomes the strategy. And somewhere along the way, the original
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Broken Navigator in Marketing Operations Because your customer journey shouldn't start with "which channel should we blast?" Picture this: You're running a boutique hotel chain across Europe, think chic properties in Amsterdam's canal district, a converted palazzo in Florence, and a minimalist gem n